Case Management (CAS)
Ensure faster digital evidence retrieval, boost productivity, and maintain compliance with Cellopoint Case Management (CAS)
Boost digital evidence retrieval efficiency with Cellopoint’s Case Management
Cellopoint Case Management (CAS) is an optional module in the email archiving solution that helps you classify high volumes of archived emails and sort them according to the correlations between the cases open and emails. CAS optimizes the organization's case-handling process through effective case planning, integrating case classification, email content management, and audit personnel allocation. This solution helps organizations to ensure faster and more efficient digital evidence retrieval and decision-making for individual cases, whether they use cloud services such as Microsoft 365, Exchange Online and Google Workspace, or on-premises platforms like Microsoft Exchange and Zimbra.
Efficiency Improvement
An effective case management system can cut employees' case management time by 40%
Customer Satisfaction
Accurate evidence retrieval and quick response can boost customer satisfaction by 25%
Compliance
A case management system can cut compliance costs by 40% and reduce data breach risks
Gateway-based Case Management
Digital Evidence Retrieval
Track individual cases for faster and more effective digital evidence retrieval.
License with Maintenance
Flexible module licensing includes an initial fee for first-year license access, followed by maintenance fees.
Flexible Deployments
Deployable on on-premises hardware or VMs and public clouds like AWS, GCP, and Azure
CAS process and features at a glance
CAS must be used in conjunction with Mail Archiving (MA). The CAS process is designed to facilitate easier retrieval of archived emails. The steps are as follow:
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The system administrator creates a new case and adds a case owner.
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The case owner adds archived emails related to the new case and assigns the auditor and reviewer.
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Auditor checks if the emails are relevant to the case.
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Reviewer confirms the classification made by the auditor.
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Once confirmed, the reviewer exports the case to the case owner.
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Once the case is closed, the case owner can export it as CSV or HTML file.
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The case owner can assign auditors and reviewers and export the cases to files.
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Auditors and reviewers verify the emails and mark them as “unrelated”, “related”, or “cannot confirm”. Choosing “unrelated”, sends the email back to the archive folder, while choosing “related”, saves it in the case folder. When it’s difficult to determine relevance, they can select “cannot confirm”.
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Additionally, auditors and reviewers can use the comment section to add relevant information, making it easier to locate emails later.
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CAS solution's main purpose is to simplify the email retrieval process quality so that each case can be managed more effectively.